GRIEVANCE REDRESSAL

 

Customers who wish to send in complaint/feedback over any issue can use the following channels.

 

LEVEL 1: Complaint Box

Every Branch office of the company has Complaint/ feedback box. You may drop your written complaint or feedback in the box.

 

 

LEVEL 2: Branch Manager

Please contact Branch Manager at the respective branch or you can call him/her at the Branch Manager's mobile number provided on the loan card (loan passbook)

 

Timings: 9 am to 5 pm on week days

 

 

LEVEL 3: Grievance Redressal Officer

If you are not satisfied with the response received from the branch or if you don't receive a response in 7 working days, please call our Grievance Redressal Officer (GRO) available on the phone to register your complaints

 

Contact No: +91 98-56-646100

E-mail: contact@yvu.co.in

Timings: 9 am to 5 pm on week days

 

 

LEVEL 4: DNBS, Reserve Bank of India

If you are not satisfied with the response received from the GRO or if you don't receive a response in 10 working days, you may contact the Reserve Bank of India at the following address:

 

Department of Non Banking Supervision

Reserve Bank of India,

Pan Bazar, Station Road,

Guwahati – 781 001

 

© YVU Financial Services Private Limited    CIN No. U65921MN1993PTC008270

 

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